Outsourcing

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What Skills Are Needed to Work in BPO/KPOs?

Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) are both subsets of the outsourcing industry that benefit both sides involved in the contracting process. Both BPOs and KPOs flourished in countries with young, well-educated, and multilingual population. Even though the level of expertise required by each of them vary from basic computing knowledge to...

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Factors that Are Key to Successful Outsourcing

The outsourcing size market was more than 88.9 billion US dollars in 2017. The official data provided by statista.com confirm that the largest share of revenue from this industry came from Europe. The same data prove that business process outsourcing BPO and Information Technology Outsourcing ITO generated the most revenue. The data help to understand...

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How Outsourcing Benefits your Company

Nowadays, outsourcing is one of the main pillars of a growth strategy not only for startups but also for companies that vary between small and medium-sized to big ones. Hence, every founder with a purpose-driven vision has to consider outsourcing as the strategy that would help them achieve their expectations and stay dynamic in the...

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What Are the Advantages of Outsourcing?

“Do what you do best and outsource the rest.” Peter Drucker It seems like Peter Drucker has a saying for everything, but this one really conveys the meaning of outsourcing as a business growth strategy. In general, it means to save costs while freeing up your staff from time-consuming tasks. Even though many think it...

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What’s the History of Outsourcing?

There are countries like Albania where outsourcing was introduced by call centers during the last couples of decades. There are countries that have started to delegate important process to other countries since antiquity. At first, the Romans decided to use the land around Rome for urban development and public works instead of using it for...

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What are the Top Outsourcing Destinations?

You need a specific answer to a general question like this one. Like everything else, it depends on the context, your context. In the case of outsourcing destinations, the benefit is on the eye of the beholder. It depends on many factors, but the most important is the type of industry or service where your...

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What to Search in an Outsourcing Partner?

One of the most effective ways to find a partner that would help you develop your idea into a project is through outsourcing. No matter if you’re a startup with a small budget or a mature firm, a cost-effective method of getting work done is welcomed by anyone. Outsourcing as a practice helps to complete...

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Outsourcing: Pros and Cons

Companies all over the world have been outsourcing their business processes for many years. The outsourcing trend has been growing significantly and even North Korean companies are contracted by organizations located in different parts of the world. The practice consists of companies specialized in a range of technical processes that provide their clients with services...

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What’s the Difference between Outsourcing and Offshoring?

Knowing the difference between outsourcing and offshoring and being able to put it in simple words, will make you look smarter and more knowledgeable about business issues. It’s easy to confuse these two concepts with each other. It’s also easy to explain the difference between them. Although many people do it, they often use complex...

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How to Get Started with Outsourcing?

Jack of all trades, master of none Often only two hands are not enough to get a lot of work done, but even eight hands wouldn’t be of much help because the mind can’t focus in eight different processes at the same time. Thus they would be useless. Think about an enterprise like it was...

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What Business Processes can your Company Outsource

When companies like Uber and Airbnb launched their services, they didn’t own any property or vehicle, yet they provided accommodation and transportation solutions to millions of people worldwide. Those founders, besides providing win-win situations to everyone involved, have also changed traditional, often outdated, business models. While they are outsourcing services and labor at the same...

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What Makes a Country Good for Outsourcing?

The business world is changing crazy-faster and outsourcing is one of the strategies that help enterprises and organizations of different sizes to stay tuned with the agile market. At the same time, the fast digitalization of business processes pushes companies to engage in complex collaborations with outside people and companies. Thanks to outsourcing those companies...

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Why do You Need to Outsource

The are hundreds of thousands of people explaining why and how outsourcing benefits companies. While trying to put it in simple words, they say that at the moment when an organization, enterprise, or startup finds a third party to delegate certain tasks, it has more time to focus on what’s really important. That’s good, but...

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What’s Outsourcing?

The latest buzzword in today’s global economy is Outsourcing. To thousands of companies worldwide, it sounds good, while many people don’t find it that good. So what is this strategy that stole the spotlight in global industries and supposedly the jobs of American workers? Outsourcing is a business practice empowered by digitalization and technology that...

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Advantages of Outsourcing your HR Services?

What’s the most valuable resource for your company? Call it workforce, staff, team, the people that work for you are the heart and spirit of your company. No matter if you run a small-medium sized enterprise or a large company, there are core functions related to the Human Resources department that can be a real...

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What is the Difference between Call Centers and BPOs?

To many people, Business Process Outsourcing (BPO) and call centers are the same. There are emerging outsourcing destinations like Albania, where the industry started with call centers. Therefore, when you ask people about BPO they would ask, yes we have hundreds of call centers in the country. Yet, BPO is about much more than just...

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Outsource to the Bridge the Talent Gap Crisis 

The planet’s got talent. Yes, thank you Captain Obvious! Yet, companies from all over the world act like talented employees are a species on the verge of extinction. Besides common reasons such as workforce retirement, some experts say that companies are to blame due to their expectations. Competitiveness in modern enterprises shifted from business strategies...

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Outsource to Overcome Business Growth Challenges

It all starts with a good daring idea at the right moment. This is how almost every successful business begins. Yet, every next step toward a growing business comes with new challenges. Each of them can be overwhelming enough to push business out of the track. Growth is the goal of every organization from startups...

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Top Customer Service Languages a Global Business Needs

Here are three different lists of foreign languages and none of them is about the Pope’s official Twitter accounts. 1. Italian, English, German, French, Spanish, Greek, Turkish, Russian, Portuguese, Polish, Arabic 2. Mandarin, English, Spanish, Arabic, Portuguese, Russian, German, French, Japanese, Hindi 3. English, German, Russian, Spanish, Mandarin Customer service has a specific language that...

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Why you should Outsource Customer Service

Every growing business comes with a growing volume of customs. This is great, but when a business does not deliver good customer it is going to lose its customers. Poor customer service can hurt a company in different ways including its reputation, leads, productivity, and profits. On the other hand, one of the factors that...

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How Does Outsourcing Impact the Economy?

If outsourcing is done right, it will benefit at least two economies. Many people out of the business sector have a hostile attitude toward outsourcing. They claim that such practice takes the jobs away. However, in various cases, outsourcing is crucial to help a business focus on what it’s important, becoming more competitive and profitable....

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Outsource Your IT Support

The fierce competition in business requires various strategies that help a company to pull ahead of others. One of those strategies focuses on the importance of keeping the existing customers happy while looking to attract new ones. Your customers are what your competitor wants. However, it is crucial to not forget about your USP by...

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Who Can Help You Rethink your Customer Services?

Satisfied customers are the top priority for successful businesses. The product or service offers is important to attract a new customer, but the support experience that they get by the company becomes a key factor in determining their loyalty. Hence, it is fundamental that both customers recognize and businesses perceive the quality of the customer...

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How Outsourcing Helps Startups to Succeed

Startups evolve through various stages and outsourcing is the strategy that can help the biggest transition from startup to scale up. Experience from hundreds of thousands of other startups has shown that those who fail to see or ignore an opportunity have difficulties to catch up with the competition. Yet, the reasons why so many...

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What Functions Should Your Startup Outsource

It’s business that’s all Simply telling us to outsource And that’s why Apple and Microsoft do it CISCO and American Express do it, Even GitHub and Alibaba do it Let’s do it, let’s outsource. When the little startup wants to grow from $50 dollars to millions as AppSumo did, the better thing is to outsource...

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What to Outsource, Back or Front Office Operations?

Starting and growing a successful business from a startup to a well-established company requires more than just a great idea. Even though there’s no specific recipe for success, there are two categories of operations that are fundamental to every type of business. The front office and back office are common terms in the business world....

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What Are the Top HR Challenges for the BPO Industry?

While outsourcing is considered a strategic solution that provides startups and small companies all the help needed for managing various operations, the industry itself has its own daily challenges. Companies operating in the Business Process Outsourcing (BPO) sector have a considerable number of employees. Therefore, one of the main challenges for the sector is human...

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When to Outsource Your HR Functions?

Human resources outsourcing makes possible for small businesses to delegate all the tasks related to employee management to another company. The latter offers expertise in carrying out all the following operations recruiting and training, payroll, retirement plans, and benefits administration. This solution reliefs the seller from the financial cost of creating an internal HR department...

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Albania, a Potential Destination for Outsourcing Social Media Support

While social media is considered as a great channel for customer services support, social media themselves need to manage numerous daily actions from their users. Recently, Facebook announced plans for opening a content review center in the Balkans. This brings into attention the large opportunities that social media support offers to the BPO market in...

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The Importance of Outsourcing for the Travel and Leisure Industry

The fast way how technology is changing the customer service can be easily explained with the new emerging terms such as uberization. The latter means different things for different people. It helps people, not to get service on-demand through smartphones based on real-time data. The phenomenon has affected the travel and hospitality industry the same...

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Advantages of Working in the BPO Industry

Who hasn’t been through the ‘No work experience’ paradox? It also called the permission paradox. In simple words, newly graduates can’t find a job because they lack prior experience, and they can’t get experience because they can’t land a job. What they can do to gain some experience and also include on a resume? Internships...

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How to Deal with the Appetite for Software Services?

We endlessly read about the latest new products released either by startups or big companies mostly in western countries. What if each new product would come with a map of the locations of every resource that has or continues to deliver the services of the company? They would be located all over the world. Nowadays,...

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Advantages of Outsourcing to a Different Time-Zone

Back in November 2018, Elon Musk tweeted “There are way easier places to work, but nobody ever changed the world on 40 hours a week.” Well, the man is going to put humans to March, thus, his expectations on hardworking can be different from what other businesses with less ambitious plans. However, there are countless...

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The Big Role of Data and why to Outsource It?

Translating small/big data into useful information is at the same time vital and sluggish. Yet data is everywhere and it drives the business marketplace and business growth. Data is used in different industries. What we do, the decision that we make as consumers are translated into data. Those are analyzed and used to make a...

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The Top Global Outsourcing Providers

The outsourcing industry has turned into an essential tool that powers economic growth in many countries. Google, Facebook, WhatsApp, Slack, Skype, Opera, GitHub, Alibaba, have outsourced some of their functions at some point. GitHub and Alibaba are among those companies that in the beginning couldn’t afford in-house full-time developers and decided to outsource a few...

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What’s the Difference between Outsourcing and Outstaffing

Some companies can’t afford to create a specific in-house department. On the other hand, many companies can’t establish a needed department due to various reason such as lack of talent in the city or even in the country. Businesses and companies worldwide no matter the industry must include several functions in their daily operations required...

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Why Outsource Software Development to Eastern Europe

There are countries that support the idea of the reduced working hours per week or working days in order to improve the life quality of their employees. One may ask how they manage to keep the same amount of output with reduced input. Outsourcing can be an answer. Many companies of different sizes need to...

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How Customer Support Outsourcing Benefits Small Businesses

Every founder of a small business understands the thrill of being a new entrepreneur that converts a good idea into a profitable and growing company. They kick start with a defined vision, strategy, and business culture. Young entrepreneurs aim to transform the lives of many people with a service or product. Founders and entrepreneurs know...

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Outsourcing Benefits for Small-Medium Sized Companies

Startups are often launched by people that have never managed a business before. Therefore going from startup to a growing company is not going to be a piece of cake. A small team of two or three people cannot manage every business-related function. Think about a software developer that has to handle tax calculation. That’s...

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Is Outsourcing the Right Strategy to Fill Talent Gaps?

At the time when top talent is the most valuable asset in the labor market hiring managers feel daunted by the increasing rate of the talent shortage. According to a survey conducted by ManpowerGroup of the total of 40,000 surveyed employers all over the world, 45 percent struggled to fill jobs. Skilled trades, sales reps...

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How Can BPO Firms Improve Employees’ Work-Life Balance?

A career in the BPO sector, no matter the role of this sector in a country’s economy, can have its ups and downs. The truth is that there’s no job that is completely stress-free. BPO firms offer many advantages to their employees and the work-life balance is a vital element to consider both by the...

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