While BPOs help businesses from various industries tap into the necessary talent at affordable costs, the industry benefits its employees in different ways. Besides the traditional BPO markets in Asia and Latin America, the industry is booming in other parts of the world such as Southeastern Europe.
Countries located in this part of Europe are getting the attention of expanding BPOs and the reason why are more than 13. Eastern Europe is relatively young and well-educated in key sectors such as information technology, finance, law, and much more. Meanwhile, language proficiency happens naturally. The strategic location of these countries in between the western and eastern cultural influences results in linguistic diversity.
Moreover, countries like Albania guarantee a great work-life balance due to great access to the Adriatic and Ionian seas, the warm Mediterranean climate, and a dynamic lifestyle.
There’s a group of basic skills that the majority of outsourcing companies are looking for and the Albanian workforce meets them all.
Foreign language proficiency
Foreign languages (first and second) are part of the school curricula starting primary education. Foreign language is a compulsory A-level exam for high-school students.
Besides the numerous foreign language study programs offered in every public and private university in Albania, all faculties include foreign language subjects and professional English depending on the major pursued by the student. At a national level, there are five Foreign language High Schools located in Tirana, Shkodra, Elbasan, Korca, and Gjirokastra.
A high percentage of Albanian people speak English, Italian, German, Greek, French, Spanish, and Turkish.
Given the young age of the Albanian population, basic computer literacy is wide-spread all over the country. Moreover, there’s a total of 3,200 students in computer sciences education programs and over 7,300 certified IT professionals.
The net salary level in Albania is lower compared to all the other countries in Eastern Europe. Tirana has a low cost of living and it’s a vibrant youth capital. Real estate prices are low compared to other countries. Albania is one of the few countries in the world that relies 100percent on clean renewable energy resources.
Albanians are life-long learners. This means that they are open to learning new skills and improving themselves. The BPOs sector provides Albanian employees with ongoing training and opportunities to sharpen their skills.