The Albanian BPO industry serves clients across the globe in the following languages:
Italian, English, German, French, Spanish, Greek, Turkish, Russian, Portuguese, Polish, Arabic
The BPO industry expects the size of the Albanian outsourcing market to increase in the future, especially after the country starts the negotiations for the European Union membership.
Call center delivery services, customer support, and market research are expected to receive the highest attention.
The BPO industry was the sector with the highest growth during the post-crisis years in Albania.
Yet the BPO sector in Albania has substantial growth potential
Besides Tirana, there are other major cities like Durres, Elbasan, Shkodra, Fier, Vlora, Korca, and Gjirokastra that offer high-quality university programs and major BPO potential. Albania has developed a network of highways that connect the capital Tirana to other important cities like Durres, Fier, Berat, Vlora, Gjirokastra, Shkodra, and Elbasan. The Nation’s Road (Rruga e Kombit) is one of the most important infrastructure projects as it cut the distance between Albania and Kosovo and made rural areas in the northeastern part of the country more accessible.
Over 120,000 is the total number of students in universities while over 35,000 students graduate annually from all the Albanian universities. A high percentage of graduates obtain degrees in program studies that are suitable for the needs of the BPO industry.
Albania has the highest number of students, over 24,000, who study abroad compared to all the other countries of the region. This group of students represents a major labor source for the BPO industry in Albania.
The educational system of Albania is well-suited for the needs of the BPO industry. The sector is among the largest employers for the workforce aged 18-35. Every year a considerable number of students pursue a university degree in language studies: English, French, Italian, German, Spanish, Turkish, Russian, etc. In the meantime, new foreign language labs including Chinese and Japanese are established in Tirana.
In 2018, Albania ranked the 63rd out of 190 countries regarding the ease of doing business, in the Doing Business 2018 report by the World Bank. The structure of the Albanian economy depends on these main sectors: energy, mining, agriculture, manufacturing, services, metallurgy, and tourism.