The outsourcing industry has turned into an essential tool that powers economic growth in many countries. Google, Facebook, WhatsApp, Slack, Skype, Opera, GitHub, Alibaba, have outsourced some of their functions at some point. GitHub and Alibaba are among those companies that in the beginning couldn’t afford in-house full-time developers and decided to outsource a few crucial functions.
The solution resulted successfully for those, and many other companies worldwide. At the same time, the outsourcing industry expanded. Nowadays, the biggest names in the sector are present in almost every region of the world. They provide employment to millions of people. 1.1 million people work only in the Indian BPO industry. In 2017, the global market size of outsourced services valued US$ 88.9 billion.
Statista.com confirms that only the Dublin-based consulting firm Accenture generated approximately US$18 billion in 2018 from its outsourcing services and some US$21.57 billion from its consulting services.
Accenture along with many other companies is among the top global outsourcing service providers.
Here’s a list based on the 2018 Global Outsourcing 100 by IAOP. The companies listed below have demonstrated global excellence and received a five-starred evaluation based on their performance in the following five categories:
Size and growth
Awards and certifications
Programs for innovation
Corporate social responsibility
What can be noticed is that most of them are present in traditional markets such as India and Latin America, as well as in emerging markets like Eastern Europe and the Balkans. Two of them, Teleperformance and Colliers International have locations even in Albania, a potential market for BPOs.
Accenture, 213 locations in 47 countries, 459,000 employees
Arvato, in 20 countries, 68,463 employees
CBRE, in 101 locations in 28 countries, 80,000 employees
CGI, 307 locations in 29 countries, 74,000 employees
Colliers International, 73 locations in 67 countries, 12,000 employees
Concentrix, 40 countries, 225,000 employees
Cushman and Wakefield, operates in three countries, 50,000 employees
EPAM systems, 26 countries, 25,962 employees
EXL, 49 global delivery centers in 9 countries, 28,000 employees
HCL technologies limited, 46 delivery centers in 29 countries, 117,781 employees
HGS, in 68 locations 7 countries, 40,000 employees
IQVIA, 45 locations in 27 countries, 55,000 employees
ISS, 488,946 in 48 countries employees
JLL, 101 locations in 53 countries, 81,900 employees
Newmark Knight Frank, one location 4,600 employees
NTT Data services, 37 locations in 23 countries, 118,000 employees
Teleperformance, 350 delivery centers in 80 countries 300,000 employees
Telus International, 16 locations in 8 countries 32,000 employees
Virtusa Polaris, 24 locations in 13 countries, 20,000 employees