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Albania will capture your attention if you’re looking for an offshore outsourcing destination.
Albania, an Emerging Destination for Offshore Outsourcing
If you are taking into consideration outsourcing some services or parts of your business and have already created a strategy, Albania can be your flexible and cost-efficient Business Process Outsourcing solution. BPO is not a new sector in the Albanian economy.
The practice continued in the first years of post-communism when foreign companies from the garment and footwear industries established their factories in Albania and employed thousands of people. The trend of outsourcing has increased mainly in the fields of the client and digital services such as call centers, web development, design, and copywriting companies.
Albania is climbing as an outsourcing center in Europe and it is growing in popularity. The country is attracting European companies and businesses because of its affinity to Western Europe and several other crucial reasons that companies are looking for when they plan to implement a successful outsourcing program. Currently, Albania ranks among the emerging destinations in the global IT-BPO service delivery landscape.
The emerging Business Process Outsourcing industry in the country is displaying signs of future potential offshore outsourcing and aims at gaining prominence in the region. To achieve this, it relies on significant factors, while its pool size can compare to Bratislava in Slovakia, Krakow in Poland and it is larger compared to Riga, Tallinn, and Vilnius. Based on the data provided by the Albanian Investment Council total industry size is estimated to be between $120mln and $140mln and the sector employees between 25,000 to 32,000 professionals.
Why Outsource to Albania
The country’s strength lies in its capable, multilingual, and literate young workforce
Albania’s economy is considered stable and ranks among the fastest-growing economies in the continent, Europe
Albania ranks among the top five least expensive countries in Europe
Friendly visa and work permit rules
One of the most economical nearshore BPO destinations
Albania was granted the EU candidate status and is waiting to start EU accession negotiations and the import of services may not be a concern from clients from the EU member countries.
Albania has a cultural affinity to Central and Eastern Europe.
The American dollar and Euro have commonly used currencies in Albania
Real Estate is about 40 percent cheaper compared to the other countries of Eastern Europe
It is a NATO member since April 2009
SMAC ecosystem ready to satisfy the needs of clients
Major investments in infrastructure and transportation, new roads, two airports planned to be constructed in the south, major seaports on the Adriatic and Ionian seas.
Well-educated population with about 160,000 annual university enrollment
A stable banking system, mostly foreign-owned.
Favorable labor costs and tax system
Being still a developing country with a fragile economic system based on the service sector and tourism, Albania offers low labor costs for companies that are interested in outsourcing their services. Also, the taxation system is very favorable given that the tax on profits is only 15%. The procedures for opening a business in Albania are very simple and at a low cost.
Strategic geographical location
Albania has a very strategic location. It is located in the heart of the Balkans, in front of Italy, and bordered by Greece, Macedonia, Kosovo, and Montenegro. Flights to other European countries last no more than 3-5 hours and the country is currently opening the second airport in Kukes northern city, near to Kosovo.
Main Industries Served by Albania’s Outsourcing Sector
Banking, Financial Sector, and Insurance
Telecom, Media, and Entertainment
Healthcare and Pharmaceutics
Travel, Tourism, and Logistics
Energy and Utilities
Retail and E-Commerce
Number of employees in the BPO Industry
Ten percent work in companies with more than 100 seats.
15 percent work in companies with 250-1,000 seats.
30 percent work in companies with 100-250 seats.
45 percent work in companies with less than 100 seats.
The major outsourcing hub of the country is the capital city Tirana, followed by Durres, Vlora, Shkodra, Elbasan, Fier, and Korca.