A common saying goes: “An investment in knowledge pays the best interest”. With this principle in mind, numerous companies around the world are considering Knowledge Process Outsourcing as a way of experiencing gain and cost-reduction. KPO that one subset of BPOs that would leverage the outsourcing industry in every potential destination. Given that the tasks delegated to KPO require high knowledge, a well-developed sector would have a positive impact on employment and even education and career orientation in many countries. A KPO would start with a qualified workforce, while ongoing training and increase experience would offer chances for career development.
Knowledge Process Outsourcing requires:
Higher specialized skills
Analytical and technical skills
The entire KPO sector focuses on knowledge expertise, thus every employee that begins at the ground level should be professionally qualified in specific sectors like those listed below:
Advanced Web Applications
Legal and medical services
Research and development
Animation and Design
Business and tech analysis
Pharmaceuticals and biotech
Intellectual property research
Financial consultancy and services
Training and consultancy
KPO in Albania
European and global companies that are looking for outsourcing destinations where to move their high-end services, Albania is an emerging destination with a growing prospect. Various companies from the European Union (EU) member countries are outsourcing high-level processes to Albania. Albania had a successful experience with the BPO industry, currently being an important player in the labor market. Many companies that started with BPOs, decided to expand further and give a boost to their activities by moving high-level processes to Albanian companies. On one hand, US-based companies, attorneys, and legal offices have shown that Indian BPOs have successfully managed their legal processes. The latter has always been considered tedious, time-consuming, and big-budget functions. By outsourcing such functions to offshore companies, those companies were able to free their staff from boring tasks, and at the same time, they were able to deliver satisfying results to their clients.
European companies are applying the same method. They need quality work and on-time delivery while cutting costs and providing operational efficiency. Destinations like Albania prove that local companies and the qualified workforce are good for more than BPOs. Albanian KPOs specializes in market research and survey, Legal services, stock exchange and securities, recruitment.
BPO offers win-win solutions, while KPO seems to be the next great thing in the outsourcing industry. If you’re looking for a nearshore or offshore destination where to find KPO partners don’t underestimate Albania’s potential.