Albanian citizens are expected to receive better services by the public administration. The International Bank for Reconstruction and Development (IBRD), part of the World Bank group, has allocated a fund of 2 million dollars for drafting a project on the reformation of public services in Albania.
The agreement signed with the Albanian government was unveiled on Wednesday during the meeting of the Parliamentary Committee for Economy and Finance by the State Minister for Innovation, Milena Harito.
According to Harito, this fund will serve for conducting a study on the number and type of services that offered in the offices of the Public Administration that have direct contact with citizens. The agreement foresees the establishment of four pilot centers on public services throughout Albania. They will test the new model of public services and afterwards it will become functional in all the state institutions.
The novelty of this initiative is related to the fact that citizens will have the possibility to evaluate every service that is offered in the offices of the Public Administration by civil servants. Currently, official data confirm that these offices offer about 1,400 services.
Based on the agreement, the amount lent to Albania for the preparation of the project ‘On Public Services Focused on Citizens’ has a value estimated 2 million dollars. It is part of the 30 million dollar loan that IBRD has lent to the Albanian government for improving the quality of integrated public services.
News Souce: ATA
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