Opportunities for BPOs in Albania

The BPO industry is one of the biggest employers for the Albanian youth, especially during their university studies. The various sectors of the industry ask for different skill sets. In a nutshell, the industry is open for inexperienced people with foreign language proficiency and basic computer skills and also for tech-savvy experts in IT, law, finance, and accounting.
The reasons why the sector attracts a wide part of the young workforce are wages, work hours flexibility, and career prospects.
The cost of running a business in Albania is lower compared to other European countries.
The sector that started with small call centers is now evolving into the management of complex operations. There are many convincing reasons why Albania is the next place for setting up your delivery center.
The human capital and resources in Albania offer opportunities for BPOs to run both back and front office operations for their clients.


Legal Consulting

Outsourcing companies in Albania specialize in the following sectors:
Corporate law:
General legal advice
Consulting in the field of European and International Business Law
Accounting administration
Commercial Law:
Tax advice
Protection of know-how and industrial or intellectual property
Negotiation and drafting of commercial agreements



HR management, payroll, recruitment, contracts, healthcare, workplace safety
Termination of contracts and exits


Professional Training

Professional training for individuals/professionals
Professional training for companies’ staff


Front/back office

Sales and marketing
Customer care multichannel
HR management
Market research and surveys
Big data
Stock exchange agents


IT outsourcing

Software development processes
Email management
Datacenter outsourcing
In-office support
User training