This article is also available in: Deutsch (German) Italiano (Italian)
The global market size of BPOs increased from $45.6 billion in 2000 to $88.9 in 2017
The revenue generated in 2017 based on the outsourced service type was divided into:
$64.3 billion by Information technology outsourcing (ITO)
$24.6 billion by business process outsourcing (BPO)
According to the statistics for the fourth quarter of 2017, the BPO segments with the highest market size were:
Human Resource outsourcing services: $3,981 million
Finance and accounting services: $1,517 million
Other BPOs services: $956 million
Supply chain management services: $384 million
BPO bundled services: $280 million
KPO: $41 million
Customer relation management solutions: $28 million
Content management: $10 million
According to the statistics for the fourth quarter of 2017, the ITO segments with the highest market size were:
IT bundled: $21.1 billion
Information and communication technology services (ICT): $6.1 billion
System integration: $1.6 billion
App development and maintenance: $1 billion
Social, mobile, analytics, and cloud services: $0.7 billion
IT infrastructure: $0.2 billion
Enterprise resource planning implementation and support services: $0.1 billion
The region with the highest revenue from the outsourcing industry in 2017 was EMEA (Europe Middle East Africa) with $55.6 billion
The leading countries in offshore business services in 2017 were defined based on three main factors:
Financial attractiveness
People skills and availability
Business environment
The top five countries in offshore business services were:
India
China
Malaysia
Brazil
Indonesia
The top five most financially attractive countries for offshore business services in 2017
Sri Lanka
Egypt
Pakistan
Bangladesh
Vietnam
BPO market shares by vendor for 2016
Automatic Data Processing 7%
FIS 5%
First Data 4%
Xerox 4%
Capita 3%
Accenture 3%
TSYS 3%
Teleperformance 2%
Broadridge Financial Solutions: 2%
Paychex: 2%
Others: 65%
Top five leading companies in the outsourced experience market in 2017
Teleperformance: $4 billion
Convergys: $2.8 billion
Alorica: $2.47 billion
Concentrix: $1.98 billion
Acticall Sitel: $1.66 billion
Outsourcing trends growth for business functions from 2017 to 2018
IT from 74% to 78%
Tax from 56% to 92%
HR from 52% to 88%
Procurement from 43% to 92%
Finance from 39 to 89%