TIRANA, January 17
Fusion BPO Services, a leading name in the global Business Process Outsourcing industry with over 4,000 employees all over the world launched its first delivery location in Albania and at the same time in the Balkan region. The Albanian Investment Development Agency (AIDA) confirmed that the company has started its activity with 25 employees.
Moreover, it aims at increasing its workforce to 300 employees by the end of 2019. The jobs listed by the company require specialists fluent in English, German, Italian, French, and Spanish, while wages start at Euro 4 per hour net.On the other hand, the jobs positions offer various opportunities such translator, editor, workforce management, customer service, transactional quality manager, etc.
The company is located in the US, Canada, India, Philippines, El Salvador, Jamaica, UK and now in Albania. It has a more than 14-year experience in the outsourcing and right-shoring business.
Fusion offers vertically integrated BPO services that include
Inbound Call Center Services
Outbound Call Center Services
Customer Services
Order Taking
Help Desk Services
Answering Services
Transcription Services
Collection Services
Telemarketing Services
Back Office Services
Why Albania?
Photo credit: pixabay.com
The BPO is considered one of the fastest-growing industries worldwide. The sector supports companies all around the globe to expand and grow in highly competitive markets. Albania is among the top BPO emerging locations not only in the Balkans but in Central Europe as well. Major companies operating in the sector are also some of the largest employers in Albania.
The country is now attracting important names from the global BPO industry.Fusion considers Albania a cost-effective, resource-rich, multilingual outsourcing destination in Europe that can support its clients in nine languages.
Further on, Albania offers highly-tech savvy resources. Such well-educated and skilled resources help BPOs serve the needs of their clients no matter where they are located.
“Apart from English, employees speak a number of languages including French, German, Italian, Spanish, and Greek. Portuguese, Russian, and Dutch are the most common second languages in Albania. Therefore, we can provide an outsourcing service in a language your customers speak and understand, thus eliminating the communication gap,” Fusion highlights.
More information here: Outsourcing to Albania
News Source: AIDA, Fusion BPO
Photo credit: Fusion BPO
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